Returns & Refunds

At Book Boss, we stand behind every order. If something isn’t right, we’ll work with you to resolve it quickly and fairly.

Please review the details below to understand when returns are eligible and how the process works.

Return Eligibility

You may request a return if:

• Your book arrives damaged or defective
• You receive the wrong title
• The book is significantly different from the description on our website

Please note: Cover artwork may vary due to different print editions. The ISBN will always match the title ordered.

Return requests must be submitted within 15 days of delivery.

Non-Returnable Items

We are unable to accept returns for:

• Books that have been read or used
• Books with remainder marks (these are disclosed in our FAQ and do not affect readability)
• Books with price stickers
• Books damaged due to improper handling
• Clearance or final sale items

How to Start a Return

To initiate a return:

1. Email help@bookboss.ae within 15 days of delivery
2. Share your order number and a clear description of the issue
3. If approved, you’ll receive return instructions and an RMA number

Please note:

• An RMA number is required for all returns
• Returns without an RMA number may be refused
• Items must be shipped back within 15 days of return approval

We recommend packaging the book securely to prevent damage in transit.

Refunds

Refunds are processed once we receive and inspect the returned item.

• Approved refunds are issued within 7–10 business days
• Refunds are returned to the original payment method

If the return is due to an error on our part, we’ll refund the original shipping cost.
Otherwise, return shipping costs are the customer’s responsibility.

Exchanges

We do not offer direct exchanges.

If you’d like a replacement, please return the item and place a new order through the website.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First check with your bank or payment provider
• If needed, contact our Customer Help team and we’ll assist you

Need Help?

For any questions about returns or refunds, please contact help@bookboss.ae.